Refund policy

Return & Refund Policy
Thank you for shopping with us. Your satisfaction is important to us, and we’re committed to making things right if something goes wrong with your order.

Order Cancellations
Orders may be cancelled within 12 hours of placement. After this time, orders may already be processed and cannot be guaranteed to be cancelled.

Returns & Eligibility
Due to the nature of our fulfillment process, we only accept returns or replacements under the following conditions:

• The item arrived damaged
• The item is defective or not working properly
• You received the wrong item

To request a return, replacement, or refund, please contact us within 7 days of delivery and provide:

• Your order number
• Clear photo or video evidence of the issue
• A brief description of the problem

Please note: We do not require customers to return items unless explicitly instructed.

Refunds & Replacements
If your request is approved, we will offer one of the following solutions:

• A replacement item at no additional cost
• A full or partial refund to your original payment method

Refunds are issued after review and may take several business days to process depending on your payment provider.

Non-Returnable Situations
We do not offer refunds or returns in the following cases:

• Change of mind after receiving the product
• Incorrect or incomplete shipping address provided at checkout
• Normal shipping delays outside of our control
• Minor differences in color, size, or appearance that do not affect the product’s function

Shipping Issues & Lost Packages
If your package is marked as delivered but cannot be found, please contact the shipping carrier first. If you still need assistance, reach out to us and we will do our best to help.

Contact Us
If you have any questions or concerns, please contact our support team. We are here to help and will respond as quickly as possible.

Customer Support Email: shoptaugira@gmail.com

We appreciate your business and thank you for shopping with us.